* The Calls Received by a Technical Support Department(Jan. 31, 1994); data phondata; hour primtime time8. status $10. @@; --------------------------------------------------------------- 12 0:04:20 PRIM/RES 12 0:13:29 RESOLVED 10 0:08:06 PRIM/RES 13 0:06:06 PRIM/RES 11 0:04:05 PRIM/RES 14 0:02:23 PRIM/RES 16 0:01:40 NO ANSWER 15 0:00:30 PRIM/RES 9 0:08:51 LMOM 13 0:10:53 PRIM/RES 12 0:03:30 PRIM/RES 11 0:02:55 RESOLVED 13 0:03:52 PRIM/RES 11 0:05:45 PRIM/RES 10 0:01:59 PRIM/RES 14 0:24:38 PINK SLIP 14 0:01:43 PRIM/RES 13 0:01:20 PRIM/RES 14 0:04:15 PRIM/RES 12 0:10:35 USER CALLD 14 0:07:23 PRIM/RES 15 0:09:32 ACCEPTED 16 0:21:29 PRIM/RES 14 0:07:15 PRIM/RES 16 0:01:42 DISTRIB 13 0:04:14 PRIM/RES 15 0:14:01 RESOLVED 11 0:08:51 PRIM/RES 13 0:04:37 PRIM/RES 12 0:10:20 PRIM/RES 13 0:03:54 PRIM/RES 11 0:10:19 PRIM/ACC 15 0:04:19 PRIM/RES 9 0:01:14 PRIM/RES 11 0:12:47 PRIM/RES 9 0:07:24 NO ANSWER 14 0:02:38 PRIM/RES 10 0:07:43 PRIM/ACC 10 0:02:36 PRIM/RES 13 0:17:28 PRIM/ACC 10 0:00:04 PRIM/RES 14 0:13:39 PRIM/RES 16 0:13:06 PRIM/RES 15 0:09:36 PRIM/RES 15 0:07:50 PRIM/RES 16 0:02:42 PRIM/RES 11 0:09:52 PRIM/RES 11 0:07:43 PRIM/RES 15 0:07:55 PRIM/RES 15 0:15:54 PRIM/RES 16 0:11:36 PRIM/RES 15 0:04:13 PRIM/RES 11 0:14:44 PRIM/RES 15 0:05:00 PRIM/RES 11 0:02:46 PRIM/RES 14 0:04:44 RESOLVED 16 0:01:05 PRIM/RES 10 0:01:56 PRIM/RES 14 0:15:37 CALLD USER 10 0:01:56 PRIM/RES 15 0:08:44 PRIM/ACC 12 0:12:14 PRIM/RES 11 0:02:41 PRIM/RES 14 0:02:31 PRIM/RES 11 0:02:41 PRIM/RES 9 0:08:12 LMWA 14 0:07:50 PRIM/RES 13 0:08:33 CALL 9 0:03:45 PRIM/RES 10 0:08:06 RESOLVED 10 0:02:57 PRIM/RES 13 0:05:19 CALLD USER 15 0:06:06 PRIM/RES 16 0:04:56 PRIM/RES 14 0:13:46 RESOLVED 10 0:02:12 PRIM/RES 16 0:03:37 PRIM/ACC 10 0:08:28 PRIM/RES 14 0:19:48 ACCEPTED 12 0:00:11 PRIM/RES 11 0:02:28 PRIM/RES 16 0:22:08 PRIM/RES 9 0:08:29 ACCEPTED 15 0:03:23 PRIM/RES 12 0:02:09 PRIM/RES 12 0:04:33 PRIM/RES 12 0:14:34 PRIM/RES 14 0:01:55 PRIM/RES 15 0:01:31 PRIM/RES 13 0:05:43 PRIM/RES 14 0:00:56 RESPONSE 10 0:05:15 PRIM/RES 10 0:04:52 PRIM/RES 14 0:05:05 PRIM/RES 10 0:04:26 PRIM/RES 13 0:10:48 PRIM/RES 10 0:13:20 ACCEPTED 14 0:04:18 PRIM/RES 14 0:01:14 PRIM/RES 13 0:15:45 LMOM 15 0:04:07 PRIM/RES 13 0:05:23 PRIM/RES 15 0:04:02 RESOLVED 16 0:07:23 PRIM/RES 11 0:00:58 PRIM/RES 11 0:02:45 PRIM/RES 12 0:05:52 PRIM/RES 13 0:02:26 PRIM/RES 10 0:05:51 PRIM/RES 9 0:07:20 RESPONSE 14 1:26:50 PRIM/RES 14 0:04:27 PRIM/RES 14 0:13:44 USER CALLD 9 0:08:13 PRIM/RES 10 0:38:28 PRIM/RES 12 0:06:12 PINK SLIP 9 0:03:53 PRIM/RES 10 0:02:54 PRIM/RES 14 0:03:34 ACCEPTED 14 0:02:36 PRIM/RES 9 0:20:24 TELL USER 14 0:05:53 PRIM/RES 11 0:16:18 PRIM/ACC 14 0:13:10 PRIM/RES 14 0:02:03 PRIM/RES 15 0:05:02 PRIM/RES 14 0:04:12 ACCEPTED 10 0:04:35 PRIM/RES 14 0:03:46 PRIM/RES 13 0:00:21 PRIM/RES 11 0:01:27 RESOLVED 9 0:02:29 PRIM/RES 15 0:05:06 RESPONSE 16 0:07:25 PRIM/RES 16 0:14:25 RESOLVED 15 0:07:30 PRIM/RES 10 0:10:12 RESOLVED 10 0:02:49 PRIM/RES 16 0:05:35 PRIM/ACC 9 0:00:12 PRIM/RES 13 0:05:24 PRIM/RES 11 0:12:09 PINK SLIP 9 0:06:14 PRIM/RES 14 0:07:03 PRIM/RES 11 0:04:55 ACCEPTED 14 0:13:50 PRIM/RES 16 0:15:53 PRIM/ACC 16 0:03:19 PRIM/RES 12 0:08:41 PRIM/RES 11 0:04:25 PRIM/RES 14 0:03:46 PRIM/RES 16 0:07:45 CALLD USER 15 0:18:52 PRIM/RES 16 0:01:47 RESOLVED 16 0:05:21 PRIM/RES 16 0:10:24 PRIM/RES 10 0:03:53 PRIM/RES 11 0:11:21 PRIM/RES 15 0:02:32 PRIM/RES 16 0:01:59 PRIM/RES 12 0:10:38 CALLD USER 16 0:03:26 PRIM/RES 16 0:03:29 PRIM/ACC 15 0:05:14 PRIM/RES 15 0:06:45 PRIMARY 15 0:00:19 PRIM/RES 14 0:12:57 PRIM/RES 10 0:13:36 PRIM/RES 9 0:06:56 CALLD USER 13 0:01:45 PRIM/RES 11 0:15:17 CALLD USER 10 0:03:45 PRIM/RES 11 0:14:36 PINK SLIP 15 0:08:07 PRIM/RES 15 0:11:05 PRIM/RES 13 0:05:26 PRIM/RES 13 0:06:48 PRIM/ACC 15 0:01:35 PRIM/RES 11 0:09:56 PRIM/RES 11 0:20:13 PRIM/RES 15 0:04:39 PRIM/RES 15 0:06:22 PRIM/RES 15 0:06:49 PRIM/RES 14 0:08:12 HOLD-2/2 14 0:02:40 PRIM/RES 10 0:05:11 RESOLVED 14 0:09:09 PRIM/RES 13 0:02:44 PRIM/RES 10 0:08:10 RESOLVED 14 0:32:54 PRIM/RES 9 0:01:54 PRIM/RES 13 0:05:01 PRIM/RES 10 0:04:10 PRIM/RES 15 0:14:46 ACCEPTED 9 0:03:44 PRIM/RES 14 0:08:13 RESOLVED 9 0:09:18 PRIM/RES 13 0:03:24 SENT INFO 10 0:03:46 PRIM/RES 10 0:03:41 PRIM/RES 11 0:17:24 SENT INFO 14 0:04:22 PRIM/RES 16 0:05:16 PRIM/ACC 9 0:04:34 PRIM/RES 13 0:12:17 ACCEPTED 9 0:01:39 PRIM/RES 11 0:01:00 PRIM/RES 10 0:11:44 PRIM/RES 13 0:00:23 ACCEPTED 9 0:01:29 PRIM/RES 11 0:18:14 PRIM/ACC 12 0:14:32 PRIM/RES 12 0:16:05 PRIM/RES 16 0:03:30 PRIM/RES 14 0:00:55 PRIM/RES 12 0:08:10 PRIM/RES 13 0:16:21 CALLD USER 10 0:03:59 PRIM/RES 15 0:04:40 PRIM/RES 14 0:02:33 PRIM/RES 13 0:05:07 CALLD USER 15 0:08:53 PRIM/RES 10 0:03:21 RESOLVED 9 0:09:18 PRIM/RES 9 0:11:51 PRIM/RES 16 0:17:37 PRIM/RES 16 0:16:38 PRIM/RES 12 0:12:19 RESOLVED 14 0:07:45 PRIM/RES 13 0:13:14 PRIM/ACC 9 0:02:11 PRIM/RES 10 0:11:07 RESOLVED 10 0:03:33 PRIM/RES 16 0:05:21 PRIM/RES 15 0:13:23 PRIM/RES 12 0:23:04 ACCEPTED 10 0:03:57 PRIM/RES 9 0:04:32 PRIM/RES 16 0:00:22 PRIM/RES 15 0:26:49 HOLD-FR-4 16 0:05:31 PRIM/RES 9 0:07:55 ACCEPTED 13 0:09:00 PRIM/RES 14 0:11:26 PRIM/RES 13 0:04:27 PRIM/RES 10 0:05:16 CALLD USER 9 0:09:07 PRIM/RES 14 0:11:21 RESOLVED 14 0:07:25 PRIM/RES 9 0:10:07 PRIM/RES 10 0:02:10 PRIM/RES 12 0:32:13 PRIM/RES 15 0:09:51 PRIM/RES 15 0:03:53 PRIM/RES 15 0:34:44 PRIM/RES 9 0:07:37 PRIM/RES 11 0:05:06 PRIM/RES 12 0:02:39 PRIM/RES 12 0:29:14 WORK 11 0:02:35 PRIM/RES 15 0:12:38 HOLD-0207 14 0:02:27 PRIM/RES 15 0:06:36 PRIM/RES 10 0:25:47 PRIM/RES 11 0:05:33 PRIM/RES 10 0:20:42 ACCEPTED 13 0:02:56 PRIM/RES 11 0:04:04 RESOLVED 16 0:07:56 PRIM/RES 12 0:08:20 PRIM/RES 15 0:22:29 RESOLVED 10 0:03:35 PRIM/RES 15 0:07:05 PRIM/RES 14 0:03:54 PRIM/RES 9 0:03:57 PRIM/RES 11 0:05:44 PRIM/ACC 13 0:18:00 PRIM/RES 14 0:04:23 PRIM/RES 9 0:30:26 PRIM/RES 10 0:06:31 PRIM/RES 15 0:02:03 PRIM/RES 11 0:10:34 RESPONSE 14 0:07:18 PRIM/RES 11 0:12:26 PRIM/RES 13 0:03:02 PRIM/RES 13 0:03:41 LMOM 15 0:09:59 PRIM/RES 16 0:05:47 PRIMARY 16 0:05:53 PRIM/RES 16 0:00:20 PRIM/RES 13 0:02:52 PRIM/RES 15 0:02:00 PINK SLIP 16 0:01:45 PRIM/RES 16 0:11:58 PRIM/RES 15 0:02:06 PRIM/RES 16 0:05:22 CALLD USER 15 0:07:21 PRIM/RES 16 0:05:26 PRIM/RES 13 0:02:18 PRIM/ACC 15 0:01:54 PRIM/RES 16 0:12:50 PRIMARY 10 0:08:11 PRIM/RES 15 0:03:03 PRIM/RES 14 0:11:35 PRIM/RES 11 0:06:49 LMOM-1/31 14 0:02:37 PRIM/RES 15 0:08:38 PRIM/RES 15 0:16:16 RESOLVED 12 0:18:09 PRIM/RES 15 0:03:18 PINK SLIP 16 0:02:20 PRIM/RES 9 0:09:10 LMOM-2/2 16 0:06:36 PRIM/RES 9 0:05:30 PRIM/RES 16 0:03:29 PRIM/RES 11 0:04:12 PRIM/RES 10 0:00:23 PRIM/RES 16 0:27:56 PRIM/RES 15 0:02:16 ACCEPTED 16 0:09:39 PRIM/RES 15 0:10:04 PRIMARY 14 0:22:48 PRIM/RES 15 0:05:33 RESOLVED 15 0:04:48 PRIM/RES 11 0:02:12 PRIM/RES 10 0:09:08 RESOLVED 14 0:02:08 PRIM/RES 13 0:00:04 ACCEPTED 15 0:05:22 PRIM/RES 11 0:11:33 PRIM/RES 11 0:24:08 HOLD-2/2 12 0:15:10 PRIM/RES 10 0:01:49 RESOLVED 10 0:01:28 PRIM/RES 9 0:00:00 ACCEPTED 11 0:03:23 PRIM/RES 11 0:05:07 PRIM/RES 15 0:16:45 PRIM/RES 11 0:16:01 PRIM/RES 11 0:02:22 PRIM/RES 13 0:04:28 PRIM/RES 12 0:26:20 HOLD-2/7 12 0:06:00 PRIM/RES 14 0:02:45 PRIM/RES 11 0:14:02 PRIM/RES 14 0:02:49 RESOLVED 16 0:01:45 PRIM/RES 15 0:03:33 PRIM/RES 16 0:13:29 PRIM/RES 9 0:05:19 PRIM/RES 15 0:05:45 PRIM/RES 11 0:03:07 PRIM/RES 12 0:05:41 PRIM/RES 15 0:01:51 PRIM/RES 11 0:32:06 ACCEPTED 10 0:04:31 PRIM/RES 10 0:07:10 CALLD USER 13 0:12:24 PRIM/RES 11 0:29:40 PINK SLIP 9 0:01:37 PRIM/RES 10 0:30:31 PRIM/RES 14 0:02:45 PRIM/RES 10 0:07:46 LMOM 10 0:07:41 PRIM/RES 15 0:06:21 RESOLVED 14 0:03:04 PRIM/RES 11 0:01:40 RESOLVED 12 0:00:22 PRIM/RES 12 0:07:45 PRIM/RES 15 0:06:49 ACCEPTED 16 0:05:55 PRIM/RES 11 0:15:36 PRIM/RES 14 0:02:09 ACCEPTED 16 0:01:45 PRIM/RES 12 0:08:49 PRIM/RES 16 0:07:15 PRIM/RES 9 0:09:46 PRIM/RES 12 0:00:42 PRIM/RES 9 0:01:27 PRIM/RES 12 0:19:26 HOLD-02/04 13 0:05:12 PRIM/RES 10 0:01:56 PRIM/RES 14 0:14:31 PRIM/RES 13 0:04:44 PRIM/RES 11 0:05:44 PRIM/ACC 14 0:10:19 PRIM/RES 10 0:21:16 RESOLVED 13 0:00:43 PRIM/RES 16 0:04:25 PRIM/RES 11 0:10:29 RESOLVED 12 0:00:32 PRIM/RES 16 0:12:41 PRIM/RES 14 0:14:46 RESOLVED 9 0:02:04 PRIM/RES 10 0:00:18 PRIM/ACC 13 0:09:01 PRIM/RES 13 0:02:16 PRIM/RES 14 0:58:45 RESPONSE 15 0:01:52 PRIM/RES 10 0:08:59 RESOLVED 9 0:09:31 PRIM/RES 13 0:27:23 CALLD USER 10 0:03:12 PRIM/RES 15 0:00:29 PRIM/RES 13 0:03:46 PRIM/RES 11 0:02:54 PRIM/RES 9 0:09:09 TELL USER 13 0:09:13 PRIM/RES 9 0:00:00 EMITS SENT 11 0:05:28 PRIM/RES 10 0:06:36 CALLD USER 10 0:03:39 PRIM/RES 12 0:05:12 PRIM/RES 12 0:26:31 CALL 9 0:03:44 PRIM/RES 9 0:02:49 PRIM/RES 10 0:02:44 RESOLVED 10 0:30:08 PRIM/RES 16 0:06:32 PRIM/RES 13 0:14:33 PRIM/RES 9 0:12:21 PRIM/RES 13 0:10:28 CALL 9 0:11:28 PRIM/RES 9 0:02:15 PRIM/RES 12 0:05:40 DISTRIB 16 0:08:43 PRIM/RES 15 0:02:16 PRIM/RES 12 0:03:34 PRIM/RES 10 0:06:03 PRIM/RES 12 0:00:00 PRIM/EMITS 9 0:03:02 PRIM/RES 15 0:15:50 SENT INFO 12 0:07:16 PRIM/RES 14 0:01:38 PRIM/RES 15 0:01:07 PRIM/RES 11 0:01:46 RESOLVED 16 0:02:06 PRIM/RES 9 0:14:05 ACCEPTED 10 0:11:28 PRIM/RES 10 0:10:25 PINK SLIP 10 0:06:54 PRIM/RES 9 0:10:02 ACCEPTED 13 0:00:03 PRIM/RES 11 0:25:08 HOLD-02/04 9 0:06:39 PRIM/RES 11 0:04:24 CALL 14 0:04:03 PRIM/RES 16 0:04:35 PRIMARY 9 0:03:50 PRIM/RES 12 0:11:47 PRIM/RES 11 0:03:43 PRIM/RES 10 0:22:03 RESOLVED 10 0:07:08 PRIM/RES 16 0:08:00 PRIM/RES 16 0:07:10 PRIM/RES 9 0:06:16 PRIM/RES 12 0:00:00 PRIM/EMITS 9 0:01:17 PRIM/RES 11 0:20:38 ACCEPTED 10 0:17:48 PRIM/RES 10 0:18:02 PRIM/RES 9 0:09:47 HOLD 15 0:13:17 PRIM/RES 11 0:02:13 PRIM/RES 14 0:01:30 PRIM/RES 16 0:07:47 ACCEPTED 16 0:10:33 PRIM/RES 14 0:02:13 PRIM/RES 13 0:02:15 PRIM/RES 11 0:09:19 ACCEPTED 9 0:05:09 PRIM/RES 11 0:03:21 PRIM/RES 9 0:02:30 PRIM/RES 15 0:05:08 PRIM/RES 11 0:07:55 DISTRIB 14 0:03:48 PRIM/RES 14 0:06:59 PRIM/RES 12 0:01:24 LMOM 15 0:08:45 PRIM/RES 15 0:05:30 RESOLVED 11 0:08:01 PRIM/RES 11 0:15:40 PRIM/RES 11 0:10:23 PRIM/RES 15 0:04:59 PRIM/RES 11 0:34:08 RESOLVED 11 0:13:42 PRIM/RES 9 0:06:36 RESOLVED 13 0:03:06 PRIM/RES 12 0:00:00 RESPONSE 16 0:16:10 PRIM/RES 15 0:08:59 PRIM/RES 12 0:05:26 PRIM/RES 14 0:09:37 SENT INFO 14 0:05:40 PRIM/RES 9 0:09:54 CALLD USER 15 0:01:32 PRIM/RES 13 0:02:00 PRIM/RES 12 0:14:06 PRIM/RES 13 0:05:30 ACCEPTED 13 0:24:27 PRIM/RES 15 0:06:26 RESOLVED 15 0:26:58 PRIM/RES 12 0:06:33 PRIM/RES 12 0:22:03 PRIM/RES 16 0:00:05 PRIM/RES 13 0:03:35 PRIM/RES 16 0:29:27 PRIM/RES 11 0:12:33 PRIM/RES 13 0:06:02 LMOM 15 0:08:11 PRIM/RES 13 0:09:57 PRIM/RES 12 0:13:34 PRIM/RES 10 0:04:25 RESOLVED 14 0:09:45 PRIM/RES 11 0:01:03 PRIM/RES 11 0:04:50 PRIM/RES 14 0:02:59 PRIM/RES 12 0:01:22 RESOLVED 12 0:01:53 PRIM/RES 16 0:08:00 PRIMARY 16 0:06:46 PRIM/RES 10 0:02:45 PRIM/RES 10 0:00:19 ACCEPTED 16 0:02:15 PRIM/RES 14 0:20:02 CALL 16 0:07:27 PRIM/RES 12 0:04:04 PRIM/RES 16 0:08:35 PRIM/ACC 15 0:05:01 PRIM/RES 15 0:04:44 PINK SLIP 9 0:06:55 PRIM/RES 14 0:02:06 ACCEPTED 16 0:05:46 PRIM/RES 13 0:02:06 PRIM/RES 14 0:04:27 PRIM/RES 9 0:04:49 PRIM/RES 14 0:03:10 PRIM/RES 10 0:01:59 PRIM/RES 14 0:00:44 HOLD-2/04 14 0:07:38 PRIM/RES 10 0:53:32 CALLD USER 11 0:17:04 PRIM/RES 13 0:05:50 PRIM/RES 12 0:00:20 RESOLVED 9 0:01:59 PRIM/RES 16 0:05:55 PRIM/RES 15 0:01:32 RESPONSE 16 0:00:07 PRIM/RES 16 0:06:00 PRIMARY 15 0:05:18 PRIM/RES 10 0:00:34 PRIM/RES 9 0:05:28 PRIM/ACC 10 0:00:08 PRIM/RES 12 0:02:29 PRIM/RES 9 0:02:12 RESOLVED 11 0:04:26 PRIM/RES 12 0:08:40 PINK SLIP 14 0:44:59 PRIM/RES 9 0:03:47 ACCEPTED 10 0:00:06 PRIM/RES 15 0:06:41 PRIM/RES 14 0:03:22 SENT INFO 14 0:07:36 PRIM/RES 14 0:05:16 PRIM/RES 16 0:04:27 PRIM/RES 14 0:08:48 PRIMARY 14 0:03:43 PRIM/RES 9 0:00:00 ACCEPTED 15 0:01:54 PRIM/RES 14 0:02:00 RESPONSE 16 0:04:46 PRIM/RES 12 0:11:15 WORK 16 0:07:41 PRIM/RES 16 0:03:18 PRIM/ACC 13 0:13:26 PRIM/RES 11 0:05:27 PRIM/RES 15 0:00:42 HEADER CHG 14 0:01:01 PRIM/RES 16 0:05:51 PRIM/RES 14 0:04:14 PRIM/RES 11 0:03:36 PRIM/RES